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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

can't insert query to table ticket lock

system log showing this error
DB error #1036
[insert ignore into ost_ticket_lock set created=now(), ticket_id=9766,staff_id=29,expire=date_add(now(),interval 1 minute)]
table ost_ticket_lock is read only

please your advice

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