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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

(Empty) Ticket from HTML-Mails in 1.8.0.2

Hi,

i've searched a while but threads about this topic are closed or outdated.

Everytime osTicket is getting an HTML-formatted E-Mail it creates an empty Ticket and displays (EMPTY) within the Ticket-Thread.
Also there is this error: Unable to import attachment - CLIP-674DCEB2.jpg

I repeated the installation on a brand new virtual machine (container), added the e-mail configuration. I only do the minimalistic setup to recieve and send e-mails to avoid other problems or misconfigurations.

Logfiles:
root@vmOsTicket02:/var/log# cat mail*
Jan 29 10:02:36 vmOsTicket02 postfix/master[1585]: daemon started -- version 2.9.6, configuration /etc/postfix
Jan 29 10:02:36 vmOsTicket02 postfix/master[1585]: daemon started -- version 2.9.6, configuration /etc/postfix

root@vmOsTicket02:/var/log# cat apache2/error.log
[Wed Jan 29 10:20:35 2014] [notice] Graceful restart requested, doing restart
[Wed Jan 29 10:20:35 2014] [notice] Apache/2.2.22 (Debian) PHP/5.4.4-14+deb7u7 configured -- resuming normal operations
[Wed Jan 29 11:12:03 2014] [error] [client 172.20.0.112] File does not exist: /var/www/favicon.ico
[Wed Jan 29 11:12:04 2014] [error] [client 172.20.0.112] File does not exist: /var/www/favicon.ico
[...] Nothing else

  • Sending Mail via SMTP
  • Debian 7.0 within a Container-Enviroment (Proxmox)
  • Linux vmOsTicket02 2.6.32-18-pve #1 SMP Mon Jan 21 12:09:05 CET 2013 i686 GNU/Linux
  • No PHP-Errors displayed
  • Catching the Mails via IMAP, Standard Port, SSL every 5 Minutes
Server Information
osTicket Version v1.8.0.2
Server Software Apache/2.2.22 (Debian)
PHP Version 5.4.4-14+deb7u7
MySQL Version 5.5.35



If you need any other informations pls let me know it.

Sebastian

Comments

  • edited February 2014
    Hi, still got this Problem. Is there nobody with the same problem? On a fresh installed and untouched system i can't imagine i'm the only one.
  • I would report this problem on github and/or see if its already been reported over there.
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