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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Delay in email fetching

Hi all, hope someone can help or point me to the issue.  I recently installed osticket v1.8.0.2 on my Ubuntu 12.04 server.  I configured osTicket with a mailbox and set it to fetch email via IMAP from an Exchange 2007 server.  Also I set up a cron job following the steps on the Wiki.  The cron job is supposed to enable fetching email every 5 minutes.    The following is entered cron job was added with "sudo crontab -e" to run the job as root:

*/5 * * * * /usr/bin/php /var/www/osticket/api/cron.php

The osTicket server is fetching email fine from the mailbox, and tickets get created automatically.  However there seems to be a delay where it takes more than 5 minutes between when the email is sent in and when the ticket is created.  For example, I sent an email to and at 1:00pm and the ticket is created at 1:10pm (should have taken 5 minutes at most).  Other times, it seems to fetch the mail and create the ticket within the 5 minute window as expected.   It seems random in nature and I can't see why there is a delay.  Any ideas?  Do you think it's a cron issue or something configuration setting in osTicket?    If you have any clues or advice please let me know!



  • Hello, any idea of this issue? I have the same problem, but some times I have hour of delay
  • hi, anybody got solution for this issue? I have the same problem, some time it's taking long time.
  • Without knowing more about your setup and config, not really.
  • Well v1.8.0.2 isn't really supported anymore so I don't know that anyone would be able to assist you.  Also please do not be a necromancer... start your own thread instead of reviving one from May 2016.

    Closing zombie thread with a head shot.
This discussion has been closed.