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Adding custom columns, feilds
I've upgraded my ticketing system 1.6 ST to 1.8.02 (Latest ST). With the old system I had some customized columns on tickets list view, and some additional fields on the single ticket view and I had to edit some class files also. As a example I had "man hour", "Priority Number" columns on ticket list view. Also had "comments" field on single ticket view.
After the upgrade I lost these customizations and also noticed I couldn't easily import my old code changes to the new system due to the code's complexity.
So I'd like to ask if anyone knows about any inbuilt functionality to easily make additional columns fields? Or doing it in the old way make seance?
If there’s a solution, it would be great anybody can point me how to use it