osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Create a ticket by forwarding email
First thanks a lot for this great tool which greatly improved our customer support handling.
However we are missing a small feature. Here is the use case:
Most of our support request are sent by email to a marketing person, who cannot "move" the emails to the mail address polled by osticket. However, he can "forward" the emails to this address. The problem is that in this case, osticket automatically sets the client to this marketing person, instead of the real client.
Would it be possible that osticket somehow recognize forwarded emails and gets the right client out of it ?
As an alternative we are actually changing by hand the ticket owner. In this case the missing feature is that the new ticket owner does not receive an email alert.
Would it be possible to implement one of these features ?
Thanks a lot !