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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

hierarchical forms are possible? how?


I need some help to configure osTicket.

Let's assume I have a device that is assigned to a user. I've created two forms: User Info and Device Info

I've structured the help topics like



I assigned to Device the User Info form and the Device Info to the Device/Repair

My idea was that in the first case Device/New only the User Info form was shown while in the second case (Device/Repair) BOTH forms User Info and Device Info

while the User Info part is not shown.

Am I doing something wrong? how should it work?





  • This is not currently a features in osTicket.

    There is however I believe a mod in the Mods and Customization section of the forums that someone wrote that may let you do this. Unless you have a strong understanding of PHP/HTML though I would not recommend it.
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