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I need some help to configure osTicket.
Let's assume I have a device that is assigned to a user. I've created two forms: User Info and Device Info
I've structured the help topics like
I assigned to Device the User Info form and the Device Info to the Device/Repair
My idea was that in the first case Device/New only the User Info form was shown while in the second case (Device/Repair) BOTH forms User Info and Device Info
while the User Info part is not shown.
Am I doing something wrong? how should it work?