osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hello, under my old version of osticket, 1.6, and 1.7, I had been giving my users their email address as their usernames, but since upgrading to 1.8, even though it did import my old usernames, it won't let me modify their accounts without stripping their email address down to just a username. This means that to update an account, I have to contact the user and then walk them through logging into their account and recording their new login info.
I would far rather disable this new functionality, LOL. Is there an option or a hack that I've missed, that would fix this for me? That would be a great help!
Thanks for any ideas!