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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket 1.8.0.2 API

I just installed today - the install process went without warning or error. Because I do not want tickets created via email, I have created a new API key and the associated IP address to use with my Sensu monitoring platform to create tickets directly. Even though the interface is not documented I am testing using curl. I am sending a JSON payload and assume a POST is required: curl -H "Accept: application/json" -H "Content-type: application/json" -H "Authorization: Token token=D4EE57DD2D584C184256FAB77894C100" -X POST -d '{"status":"alert", "details":"this_is_a_test"}' http://ticket.myhost.net/api/ I get no response and no ticket is created. I tried other paths and I see PHP codes or the "URL not supported" message. So I have a good connection. I am running: Debian Wheezy 2.6.32-042stab084.12 #1 SMP Mon Jan 27 00:40:08 MSK 2014 x86_64 GNU/Linux Mysql Server version: 5.5.33-0+wheezy1 nginx version: nginx/1.4.4 //using the working osTicket configuration from the nginx site Nginx log for osTicket: xxx.xxx.xx.xx - - [11/Feb/2014:16:29:38 -0700] "POST /api/ HTTP/1.1" 302 5 "-" "curl/7.26.0" There are no errors in the logs. So Curl found ticket.myhost.net/api/. Is this a configuration issue? Can I use the API with JSON to create tickets? Do I need to change the JSON payload? Thanks Dan

Comments

  • The api_ticket_create.php code works - tickets are being created I will see how I can integrate with the monitoring platform. I'll be back...
  • edited August 2016
    Hi cano,
    Please have you find the error? I have the same issue, I use apache as local server when I create ticket using API everything works fine, I use the url like 'url'=>'http://localhost/osticket/api/http.php/tickets.json', and the key, but recently they've changed the production server from apache to nginx and the API doesn't work. I've tried to go through http://localhost/osticket/api/http.php/tickets.json the result I received is "URL not supported" message = good connection but in production server using http://mywebsite.com/api/http.php/ticket.json the result displayed is file not found or using url until http.php result "url not supported", but when I use the same URL to use API no error is displayed. How could I acces to api folder in nginx?
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