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user_id null when creating a ticket from email [SOLVED]
The first time a ticket is created through email, it creates a ticket in TICKET_TABLE whith the corresponding user_id number
The second time a ticket is created through email by the same user, it creates the ticket with user_id = null
I found the problem, in "class.ticket.php" line 2276, in the statement:
INSERT INTO '.TICKET_TABLE.'
Please, include this fix in the next release of osTicket