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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Sort Tickets in Ticket View by Departments

Hi,

We have some overlap with reps that answer tickets from two different departments.  Is there a way to display/sort tickets based on department without having to do a search?

Thanks,

David


Comments

  • Not to my knowledge using the ui.  You would have to alter the source to add the department column, and make it sortable.
  • OK, thanks.
  • You're very welcome.  Closing this thread, feel free to post again if you have another question.
This discussion has been closed.