Tried entering it into Ticket Details, and it puts it underneath the ticket description/info. We really would rather have it appear in the first table on the ticket (class ticket_info). I have found the page which allows me to put in new table rows on this page (ticket-view.inc.php) but I can't figure out how to link the custom field and list to display its content in this section. When I copy code that does similar and modify to custom settings, I get "Fatal error: Call to undefined method Ticket:()... pointing me directly to the code I just entered. Do these custom fields need to be entered anywhere else, or do I need php changes to any other files to be able to pull the entered/selected data from the custom field/list? So far I haven't been able to determine if I am on the right track on this or not...