Just wanted to drop a note to the devs that we went live with OSTicket 1.8.0.2 yesterday. I've had a pilot running since early December with about a half dozen of our schools participating. Now the link is up for the whole district (~25 sites), things are working great. I've already received a lot of compliments from our users on the new work order system. Thank you, devs and forum mods, for all of your hard work.