Is there a way to create a link that will just show one particular departments tickets? Most of my staff have access to all tickets, but we're in the midst of an upgrade of one of our primary applications and I've created a new department and Help Topic for those tickets. Since Department doesn't show on the main ticket screen, I'd like to create a link at the top that would essentially just show tickets from this one department. The search is great, but having to go through 4 clicks every time to get this specific list is a bit of a pain. Alternatively, if someone could help me get Department to show up as a column on the main page, that would be helpful as well. It shows up on "My Tickets", but the code is a bit confusing and I haven't been able to follow it to try and make it appear on the main ticket listing.Running 1.8.02Thanks