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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to add more source for New Ticket

Just a simple things though - how do I add other sources for New Ticket created by staff?
I'm thinking of adding Twitter/Facebook/Instagram so other staff seeing the ticket automatically knew where to refer if necessary
p/s: currently I'm using Internal Notes function but adding the sources would be a big help


  • You cannot do this via the ui. You would have to edit the php source files, and that would be quite a few.
    general summary: client side open, edit, view, staff side open, edit, view.  So at least 6 files likely more than that.]
  • Hi, can you please help me to locate such files?  I tried but without any progress.
  • This thread is from Feb 2014 and about 1.8.x
    Oh evil necromancer please do not zombie threads.
    Please start your own thread.
    Killing zombie with a head shot.
This discussion has been closed.