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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Watch Ticket

It would be nice to have the possibility to "watch" or "Bookmark" a ticket. So the user gets updationformation of every ticket he bookmarked even if he is not the assingnee of the ticket (same feature as we know from forums)


  • Good suggestion, except that's essentially what the Collaboration Features in 1.8.1 will let us do (by adding CC/BCC capability to tickets)
  • Thats good for the Clients. But what's about the Staff? does the CC Staff get an Email when a note was added?
    What I'd like to do is that I can mark some tickets for that I want to get a notice for every activity that happend.
  • Ticket subscriptions is already on the table for inclusion with version 1.9.
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