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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issue going from 1.8.0.2 to 1.8.1

I'm clearly doing something wrong. I FTP'd the contents of the Upload directory over to my location and it basically made the site unusable. This may be a very basic question, but what are the steps I need to perform this upgrade without blowing away my current setup? I appreciate your help.

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