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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Forgot Password Link

Hello all,

I have a small issue. One of my staff members forgot their password for the SCP and in the admin panel I have the checkbox checked for  Enables the Forgot my password link on the staff control panel 
But the link does not show up on the login page. Besides me making a dummy password my self and forcing the user to change the password on next login how do I enable the link so they can do this themselves.


  • Using a text editor open

    Locate line 15 which should read:
    <?php if ($_SESSION['_staff']['strikes'] > '1' && $cfg->allowPasswordReset()) { ?>

    Change it to:
    <?php if ($_SESSION['_auth']['staff']['strikes'] > '1' && $cfg->allowPasswordReset()) { ?>

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