osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am a bit confused about automatic ticket assigning to a Department. I want to use osticket v1.8.1 as an internal help desk for users in my company to open tickets on technical issues.
I notice the way to assign ticket to a osticket-department group is by HELP TOPIC. All tickets in the end should assign to our technician but we have 1 manager asking that tickets opened by his department will first assign to him and then he will forward it to our technician.
How this can be achieved since in both cases (users form his department or other departments) using the same HELP TOPIC which there you can define only 1 department.
also how can i create ticket filters base on custom fields i created?