On Go Daddy shared hosting, if you have an .htaccess file with "addhandler" directives in it, that can cause Go Daddy's servers to disable FastCGI and consequently cause the PHP version to revert to 5.2.17, despite the PHP language setting active in the Hosting Control Center. So in my case, I had these entries in my .htaccess file, and had to comment them out:addhandler x-httpd-php-cgi .php4addhandler x-httpd-php5-cgi .phpaddhandler x-httpd-php5-cgi .php5So even though months ago I had set the PHP version to 5.3, and when this problem arose, I set it to 5.4, still the active PHP version was 5.2.17. Once those addhandler commands were commented out, I could immediately see that the correct PHP version 5.4 was active.And immediately after doing that, I could proceed with the osTicket setup.