osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
again another question by me :D
Since we didn't use osTicket since the beginning of our company (how the hell was that possible anyway) we often get emails from previous customer to our own "private" company email addresses. The purpose from this emails should be for internal usage only from now on, so we want to communicate with our customers only from osTicket since a couple of weeks.
I've told my colleagues to forward the email to osTicket, so that a new ticket gets created.
But here comes the tricky part:
Somehow it's not possible to change the ticket owner.
(@tractive.com is my company email, from which i've forwarded the customer request)
Let's say the user John Die exists, I assume that there should be a drop down list or something else. But nothing happens.
For now there's only the workaround to create a new ticket and close this one, but if the user already exists the problem reoccurs.
So therefore i can only create new tickets for user that don't exist in the system.
Maybe you can help me out.