osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I installed this version rather than the current version because I did not have access to php 5.3.8.
I also did not want to use email, but rather just have users sign in and see their tickets.
I set the ticket numbering sequence to sequential.
Each user entered a first ticket that essentially says never close me.
I modified line 28 in login.php
28 //@header('Location: tickets.php?id='.$user->getTicketID());
And now the users have the same password every time (the first ticket they entered) and when they log in, they go to the ticket summary screen instead of the actual ticket.