Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket duplication

Hi ,

I have installed osTicket last week. I have an issue now. When users send email it creates a ticket but if someone replies on the same email it is creating duplicates. For example,

First it created a ticket for the following subject

damage report (ZS40) 

Then the same user asked for status by sending a reply to the same email. So the new ticket is created with the following subject

答复: damage report (ZS40) 

It is creating duplicate tickets for each of the reply. How to avoid this issue?

Comments

This discussion has been closed.