osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hi everyone just had a guided update to 1.7.6 due to not having the latest php. But a feature that we used constantly in 1.6.x was that when any activity happened on a ticket someone was assigned they would get an e-mail be it an internal message or a "end user" message. How do I get this feature back? Right now I had a user create an internal ticket and they got the creation e-mail but when I posted an internal question they never got a e-mail telling them they had a response waiting.