Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now


Here are some ideas for mods I'd love to implement regarding Priorities. I would love to hear from anyone who may have suggestions on how to create any or all of them.
  • I'd like to have an additional Priority entitled, "Follow Up"
    • The "Follow Up" priority would be hidden and would not be available to select until the ticket is being closed.
    • When "Follow Up" is selected, the ticket is closed, but it would be available in a list of tickets marked as such.
  • I'd like to see another Priority entitled, "Closed".
    • When tickets are closed, they would automatically receive the "Closed" priority label.
    • Some of you may wonder what benefit this would serve. I've implemented a color system, whereby when I look at a list of tickets they are color-coded, rather than having a text label [see screenshots]. This is really visually pleasing, until you look at the list of Closed Tickets. In my perfect world, all of the closed tickets would have a grey label to indicate that they are closed.
I would imagine that implementing these ideas would entail a fair bit of coding. Unless anyone has some ideas of how to create these features using the existing framework of osTicket.


Sign In or Register to comment.