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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Login not doing anything?


We just paid to have a assisted setup but it doesn't seem like a lot of things are working. One being the login button it goes nowhere upon click. I don't see any options in the backend to enable this.

Also a couple other things if people out there know or have encountered this:

We used to be able to view internal notes apart from the ticket notes is there a way to get the system back to this?

Under Staff Panel where it shows tickets is there a way to add a column to show department?

And finally: I still can not delete in ANY window in the system I Get an "Unknown action. Get technical help!” I'm the admin of the system this applies all over from users, groups, departments, tickets, everywhere.

Suggestions welcome! :)


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    login button:
    If you are in the back end then I presume that you mean the client side? Since you didn't specify the version of osT that you are running I am going to presume that you are running the current (1.8.1). Login on the client side in 1.8.1 currently emails the person trying to log in a login link to view tickets.  This is a temporary solution necessitated by the inclusion of the Collaborator features since now multiple people can have the ticket number.  In a future version this will be an actual client login.

    internal notes apart:
    This sounds like a mod that you had in place.  This is not a feature in stock osT and never has been.  There is no way to do what you are asking via the system ui.

    add a column to show department:
    Yes, but it requires that you alter the project source.  See this thread to point you in the right direction:

    cannot delete in ANY window:
    I'm going to guess that you mean tickets, not windows.
    Please go to Admin panel -> Staff -> Groups -> your accounts group.
    Ensure that "Can Delete Tickets" is enabled for your group.
  • How did you make out with this?
  • All seems to be working now except e-mail I can't figure out the cron job thing for a linux server and a new problem of attachments not showing up on initial ticket creation but any communication after the ticket is open you can attach them.
  • Yes but that doesn't explain how to do a cron job I did find going through your forums a link to EasyCron and an article on exactly how to run the cron job for OSTicket with screen caps etc...
  • Actually it does explain it.

    Add the following entry to cron file normally in /etc/crontab in *nix systems and adjust the time and paths accordingly.

    */5 * * * * nobody /path/to/php /path/to/api/cron.php

    cron jobs are not part of osTicket. Cron jobs are part of *NIX (unix, linux, solaris, etc).  They are an OS feature of most (if not all) modern day OSes. You would be responsible for your own OS configuration. 

    General Linux:


    EasyCron is a 3rd party service and is not generally required at all for osTicket.

    Since you never posted your server information we would not be able to provide you more specific information since it can vary by cron packages and OS.
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