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The osTicket team is pleased to announce availability of osTicket, v1.8.1.2, the latest stable release in 1.8.x series. For more information please read our release blog post.

Avoid entering email/name/tlph when creating a new ticket

Hello, id like to use osticket internally (only for members created inside osticket will open/delete/modify tickets).

Upon ticket creation id like to omit email, name and telephone. Those values should be the ones related to the logged user.

Can this be easilly done in osticket?

Thanks in advance


  • Not by default.

    However you if you know PHP you can alter the php code to pull that information based on the current user.
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