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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

mandatory comments

I'd like to see the comments on Dept. Transfer and Reassign Ticket not be a mandatory field. We're a 2 man shop and assign tickets to ourselves. we also use the dept for location and transfer it to assign to the correct office.

As an alternative, Have a list of the fields and let us decide if they are to be mandatory or not.

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