osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have created a pending ticket system in 1.7 but would like to see it in 1.8. The system allows for me to mark the ticket pending and if there is no response back it will auto close the ticket.
The system shows the following in the ticket settings:
|Ticket Pending Auto Close:|| (Days to Auto Close a ticket - enter 0 to disable auto close)|
The system shows the following in the ticket when closed by the system (the number is pulled from the setting):
|07/24/2013 8:28 am||Ticket Closed||SYSTEM|
|Ticket closed by the system after 7 days of no activity.|