G'day ntozier,Just to clarify I'm not picking a fight, I'm just saying exactly what happened.In my comment above I mentioned that I got a message from my INSTALLATRON system, I have cPanel hosting and as part of that Installatron is what allows me to install osTicket.THAT system told me an update was available. So if osTicket didn't get an update, Installatron must be doing something odd, because like my post above mentions and shows in osTicket it clearly shows 1.8.1.1Anyway this is the feedback forum and I'm providing feedback.regards,Steve