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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Internal Server Error.

Hi,

I am installing very first time osTicket. No upgrade nothing, its fresh. During configuring it in Email I am getting Internal server error. File is attached. Previously it was installed on server using Auto installer using cpanel. in second attempt it is installed using FTP, all files are uploaded using binary mode. 

Following is the error log.
************************************************************************************************
[Sun Mar 09 07:59:31 2014] [error] [client 120.59.145.160] File does not exist: /home/opalonli/public_html/500.shtml, referer: http://www.opalonline.ca/helpdesk/scp/emails.php?id=1
[Sun Mar 09 07:44:08 2014] [error] [client 120.59.145.160] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 07:44:08 2014] [error] [client 120.59.145.160] File does not exist: /home/opalonli/public_html/favicon.ico
[Sun Mar 09 06:52:49 2014] [error] [client 66.249.65.157] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 06:52:49 2014] [error] [client 66.249.65.157] File does not exist: /home/opalonli/public_html/robots.txt
[Sun Mar 09 05:31:21 2014] [error] [client 65.55.215.45] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 05:31:21 2014] [error] [client 65.55.215.45] File does not exist: /home/opalonli/public_html/robots.txt
[Sun Mar 09 05:10:16 2014] [error] [client 208.115.111.75] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 05:10:16 2014] [error] [client 208.115.111.75] File does not exist: /home/opalonli/public_html/robots.txt
[Sun Mar 09 03:55:40 2014] [error] [client 157.55.34.106] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 03:55:40 2014] [error] [client 157.55.34.106] File does not exist: /home/opalonli/public_html/robots.txt
[Sun Mar 09 03:26:17 2014] [error] [client 131.253.24.10] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 03:26:17 2014] [error] [client 131.253.24.10] File does not exist: /home/opalonli/public_html/robots.txt
[Sun Mar 09 01:11:04 2014] [error] [client 180.76.6.137] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 01:11:04 2014] [error] [client 180.76.6.137] File does not exist: /home/opalonli/public_html/wp-content/plugins/awesome-support/js/' + item.url + '
[Sun Mar 09 00:47:00 2014] [error] [client 157.55.34.106] File does not exist: /home/opalonli/public_html/404.shtml
[Sun Mar 09 00:47:00 2014] [error] [client 157.55.34.106] File does not exist: /home/opalonli/public_html/robots.txt

*********************************************************************************************************************************************

Please help me in resolving this error.

Thanks,
Niraj

Comments

  • It is the latest version of osTicket.
  • There are no osTicket errors present in the log you provided.  To get rid of these errors in your webserver log:

    File does not exist: /home/opalonli/public_html/500.shtml
    File does not exist: /home/opalonli/public_html/404.shtml
    File does not exist: /home/opalonli/public_html/favicon.ico
    File does not exist: /home/opalonli/public_html/robots.txt
    File does not exist: /home/opalonli/public_html/wp-content/plugins/awesome-support/js/' + item.url + '

    Create the files that are stated as missing.  

    A 500 error is a very general error. From what I can see you are going to Admin panel -> Emails -> your email (email id 1).  Which is generating the 500 error in your web server log. The real error should be in your php error logs.
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