Staffs can be included in multiple departments:go to the include/ticket-open.inc.php,inside "<select name="deptId">", replace php codes in the block immediately after "<option value="" selected >— Select Department —</option>"with if($depts=Dept:()) { $staff_depts = $user->getDepartments(); foreach($depts as $id =>$name) { if ( in_array($id, $staff_depts) ) { echo sprintf('<option value="%d" %s>%s</option>', $id, ($info==$id)?'selected="selected"':'',$name); } } }