Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email content encoding


I have noticed that OsTicket is sending its emails as Content-Transfer-Encoding: base64 and I believe it is causing my problems. So I need it to send the emails as Content-Transfer-Encoding: 8bit.

Now my question:

There is some option on the email template or so that can do that?
There is some option to make the email answers as plain/text and not HTML?

Thank you.


  • Disable this:
    Admin panel -> Settings -> Tickets -> Enable HTML Ticket Thread.

    Don't use HTML email templates?
    Admin panel -> Emails -> Templates
  • The option really is there and I was unable to see it by myself. :P

    But it didn't changed the encoding type of the email... I believe now is time for some plugin coding!

    Thank you
  • Btw, if you know the class file I'm looking for...
  • Sorry I don't know that off the top of my head... and I am not some place where it would be convenient for me to try to look it up.  You should be able to search for it on github though and find any reference to it quickly.

Sign In or Register to comment.