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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Open and View in custom design

Hello, I am wondering if it's possible to put the open.php and view.php file information the end user see's in a custom page? I have started a test with the index.php here ( - is it possible to take the content from those 2 files so they are in the same custom design for the end user?


  • *as an update, i have the open new ticket page made up, ( -the problem is when i click the (submit) button, i don't know how to get it to display the (thank you information %{},

    Thank you for contacting us.

    A support ticket request #% {ticket.number} has been created and a representative will be getting back to you shortly if necessary.

    Support Team) -

  • edited March 2014
    ive deleted the prior work. i'm going to try another approach.
  • To get the landing page to display the ticket number you may want to read this:
  • thanks for the reply NTO, - i think i'm going to keep the view/open/index content the same and try to add my site theme to it. yesterday i was trying to add those file content to my theme code, which was working visually/cosmetically, however the functionality of the pages were being lost. this time i'm going to add my website brand directly to those php pages.
  • Good luck.  Let me know how you make out.
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