*as an update, i have the open new ticket page made up, (www.xirsolutions.com/responsive/open/) -the problem is when i click the (submit) button, i don't know how to get it to display the (thank you information %{ticket.name},
Thank you for contacting us.
A support ticket request #%
{ticket.number} has been created and a representative will be getting
back to you shortly if necessary.
Support Team) -