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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Make IP Check on API usage optional


we'd like to access the osTicket API directly from our custom web application hosted on the Google App Engine. Unfortunately, we are not aware of all IP Addresses, in the GAE pool and thus we can't access the API directly.

It would be geat, if the IP Check could be disabled, so that we could directly access the API from our production evironment without requireing quirks like a small proxy script installed on our osTicket server.

If desired by the devs, i could attempt to write a patch for this feature request.

kind regards,



  • I doubt that the devs would be willing to make this change as it removed a layer of security.  But you could always ask them.
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