osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Responding to Ticket Notifications
In the past, I used a support ticketing system by OSICodes. Apparently that software is gone now. That system allowed me, as the staff member of a support department, to respond to e-mail ticket notifications which would go back to the support e-mail address, log the message into the ticket as a response, and notify the original creator of the ticket (who created it via e-mail.)
It doesn't appear that replying to notifications in osTicket is designed to work the same way.
What I don't want to do is login to a ticketing system every time I want to reply to a ticket.
Another problem I have is the way ticketing systems handle really messy signatures and threading. How does osTicket compare?