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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Assigning ticket

You say that

"Tickets can be auto-assigned by help topics or departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department all together. Transfers and assignment notes are logged as internal notes in the ticket thread so you can keep track of where the ticket has been routed to for processing."

And that's ok but I'd need that one staff memeber (not the admin) can reassign a ticket since could happen that one ticket has to be checked among different departments.

Is that possible without admin intervention?

Comments

  • Of course. 

    Go to: Admin panel -> Staff -> Group
    Add a new group
    Copy the existing permissions that the users group currently has.
    Make sure that they have: Can Assign Tickets: Yes.

    Go to: Admin panel -> Staff -> the staff you want to be able to assign
    Assign it to that staff as their Assigned Group.

  • Thank you very much!
  • Very welcome.

    I'm going to close this thread, but please feel free to post again if you have another question.
This discussion has been closed.