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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Another installation with same table prefix exists! during 1.8.1.1 install

Hello All..  Hoping someone can shed some light on this issue.  I have successfully uploaded 1.8.1.1 into an install directory, chmod'ed ost-config.php and ran the install script by going to http://domain.com/osticket. ; I get the setup wizard and am able to enter in all of the information, but I keep getting the error:

We have a problem - another installation with same table prefix exists!

I have verified that before running the installer, the MySQL database was completely empty, and immediately after I get this error, I check the SQL DB again and it is populated with records that have the correct prefix of OST_ so at some point during the install, the install script seems to be checking the prefix structure of the database AFTER it creates the tables and then errors out.  I have removed everything and started over, and have started with multiple fresh copies of the database.

Any thoughts?   Thanks!

Comments

  • 1.8.1.2 was just released, please try that with a blank database.
  • I have exactly the same problem with 1.8.1.2 release.  Start with clean database, after I filled the
    requested data on installer page, click continue button, I got same error "
    We have a problem - another installation with same table prefix exists!"
    but it created tables in the database. For a test, I gave a different prefix and click continue button again
    got the same error and another set of tables with new prefix are created.
    I am using Mysql 5.0.95 and php-5.3.28.

    Any suggestions?  Thanks.

  • Could anyone submit the list of tables in the database after the error appears?
  • The tables created while error appears are:

     ost_api_key             
     ost_attachment          
     ost_canned_response     
     ost_config              
     ost_department          
     ost_draft               
     ost_email               
     ost_email_template      
     ost_email_template_group
     ost_faq                 
     ost_faq_category        
     ost_faq_topic           
     ost_file                
     ost_file_chunk          
     ost_filter              
     ost_filter_rule         
     ost_form                
     ost_form_entry          
     ost_form_entry_values   
     ost_form_field          
     ost_group_dept_access   
     ost_groups              
     ost_help_topic          
     ost_list                
     ost_list_items          
     ost_page                
     ost_plugin              
     ost_session             
     ost_sla                 
     ost_staff               
     ost_syslog              
     ost_team                
     ost_team_member         
     ost_ticket              
     ost_ticket_attachment   
     ost_ticket_collaborator 
     ost_ticket_email_info   
     ost_ticket_event        
     ost_ticket_lock         
     ost_ticket_priority     
     ost_ticket_thread       
     ost_timezone            
     ost_user                
     ost_user_email 

    Thanks.
  • Any solution??

    tks.
  • 1. This thread is from April 2014. 
    Killing zombie thread with a head shot.

    2.  If you are having an issue please start your own thread.


    3. Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Version of osTicket?
    Use a different prefix?
    Use a different database?

This discussion has been closed.