osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Extract/filter email contents before create/update ticket
Have recently adopted osticket in the company and it has been very much welcomed so far.
The create/update ticket via email feature really ease the support's job however when customer/support is replying the ticket via email, we notice the entire email is posted as an update in the ticket thread.
Will like to find out if there is any way for us to configure or advise the php source responsible for ticket create/update via email so we can extract or filter the email content before create/update a ticket.
Running on osticket v. 220.127.116.11 hosted in a vm with debian.