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How to tie an email to a ticket?
Today I'm trying to find out how to tie an email address to a ticket, so when comes a new email from, say firstname.lastname@example.org, it goes to the same ticket # already created on the first email arrival.
For what I can see, I don't believe that it can be done at the "Ticket Filters" interface, so I imagen I need to mod something.
I believe that the email receive logic is at class.tharead.php:808 but I'm not sure there is the best place to mess with.
Maybe would be best to bump the "Ticket Filter" features? (But than I would need to find where they are!)
Somebody have some thoughts about that? Any help is apreciated.