1. When staff generate a new ticket for clients, there is a line and an asterix noting a required field. I am unable to locate the php file to make the changes to the section. I'd like to add some example text to show staff how I want the line formatted. 2. I would also like to remove the internal note requirement when we transfer a ticket to a new department.I use osTicket to track job progress from order to shipping. Therefore, when I transfer the job to a new department, it gets redundant writing why I'm transferring it.What php files do I need to edit to make these changes?