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Using a filter, how do I "Reject Ticket" on an unsolicited email but still send a sensible reply?
Hi, I have set up a very simple filter which looks for "[#" (the prefix to any ticket number) in the subject and if it isnt there it will automatically reject the email.
That is OK, but really I want to Reject Ticket (delete it never see it again, never bother any staff etc) and send something back like:
"This is an unmonitored email address, please visit www.xyz.com/support fill in the web form if you need any assistance"
This filter blocks out all unwanted spam but also lazy customers who are aware of the firstname.lastname@example.org email address and just try to send in unstructured support requests!