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Is there any way (via the interface) to modify the web forms?
I want to delete the Telephone entry and replace it with a Username entry.
I simply modified the text label in include/client/open.inc.php
Changing the Name field to "Username". I assume this would be overwritten on any upgrades so I'm asking if there is a better way to do it?
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Presuming that you are running a current 1.8.x+ version you can add custom fields by going to Admin panel -> Manage -> Forms -> Ticket Details
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