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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Is there any way (via the interface) to modify the web forms?

I want to delete the Telephone entry and replace it with a Username entry.


  • Anybody? 

    I simply modified the text label in include/client/

    Changing the Name field to "Username". I assume this would be overwritten on any upgrades so I'm asking if there is a better way to do it?
  • You really have not provided us with enough information to assist you.  Please help us to help you by reading and following this thread: Please read before requesting assistance.  Thank you.

    Presuming that you are running a current 1.8.x+ version you can add custom fields by going to Admin panel ->  Manage -> Forms -> Ticket Details
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