osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
running osticket version 220.127.116.11 here.
As our webshop works with different dropshipment suppliers (Who I dont want to be in contact with each other) I wondered if it was possible to create user (staff / teams/ groups/ or departments) that are not visible to other staff.
The idea is that there will be an admin assigning the tickets to different staffs, and they can only assign the ticket back with their answer to the admin. They will not be able to see other staff when re-assigning their tickets.
I hope I am clear. Does anyone know if this is possible?