Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Department / show assigned to in open tickets

Hi All,

If I change the "show assigned tickets" setting to disabled (settings->tickets) it removes the name to which it is assigned and adds the deparment in place.

Would there be an option to show them both (assigned name + department)?

I've tried to change tickets.inc.php:
from:
$showassigned=false; //Not showing Assigned To column since assigned tickets are not part of open queue
to:
$showassigned=true; //Not showing Assigned To column since assigned tickets are not part of open queue

But this removes the department.

Any help would be appreciated. Thank you.

Comments

Sign In or Register to comment.