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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

MySQL Database too large

Hi friends,

My MySQL database have one year, now, his size are 2789.58 MB 

Is this normal?

Are a big surprise for me


  • The size of your database can vary greatly based on a number of factors.
    The largest factor would be number of attachments and probably followed by number of tickets.
    So is it normal?  There is no way to really measure that.
    [You also haven't actually let us know which version you are running, and/or if you are using database or filesystem attachments.]
  • edited August 2014

    I'm agree with you, but now my database has 4,2 GB

    Warranty in Europe (EU) is 2 years, we need store this tickets support during 2 years, in 2 years database arrive to 10GB or more...

    Attached files is the problem, all  attached files are stored in mysql table (ost_file_chunk), this images are include in mysql database not in folder in server, I'm talking with mysql experts and they said "this is crazy "

    Finally if not arrive one solution maybe migrate to other ticket system, I love osticket, use from january 2013 but mysql with 10 GB size are impossible

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