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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

staff can create tickets without email?


i'd like if it's possible to create tickets directly by staff trough system, without the requirement on having an emailadded to the ticket. 
I know this way we will lose most of the advantages of osticket, but this way OST could be used in a different way (for example, record tickets by "phone" for users / customers not willing to provide email)

I understand that we could have a phony email address for example and open this tickets using it, but it's not a "clean" way to do it

Thanks in advance!



  • There is no way to do this at this time through the ui.
    However the requirement of having an email address will be going away in future versions.
  • Very welcome. :)  I'm going to close this thread, but please start a new one if you have another question.
This discussion has been closed.