osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
alert on ticket open (department)
I'd like to know how should i configure osticket for the following:
- recibe a phone call,
- register the ticket by staff on osticket on behalf of user.
to finish the ticket request; ticket needs to have another department that does not use osticket to do something
so, is it possible to create a, department? on osticket, and when ticket is assigned to this department they recive an email with the ticket information.
is the "department" structure the best fit for this email notification? or should be better a Team or directly assing to Staf?
as far as I know department is not notified when a ticket is assigned to them...