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Sending alert to client on ticket creation
My system sends an alert to the Admin and department manager when creating a new ticket, however the client doesn't receive one.
|New Ticket:||Enable Disable |
|New Ticket by staff:||Enable Disable|
|New Message:||Enable Disable|
|Overlimit notice:||Enable Disable |
I have enable Email pooling
|Email Polling:|| Enable POP/IMAP polling Poll on auto-cron|
I believe my SMTP settings are fine as I can send emails to any domains (hotmail, mydomain, etc)
I have been trying for a while but I have no other solution to try.
I looked at these threads with no luck, I want the client to receive and auto email saying your ticket is under process.