hi thanks for the fast reply. i'm really confused about that thread, because some talks about 1.7 and others 1.8. I have no high skills about php, i'm just starting. i don't really want to be a loose. Just need a link or something that explain how.thanks for allThose instructions were for 1.7.
This thread was started back then and the earlier posts pertain to 1.7
http://forum.osticket.com/d/discussion//a-better-ticket-list/p1