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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Key bindings


is there a way to disable the key bindings on the reply form? My problem is that whenever I need to use, for example, the @ sign (which is ALT GR + 2 on a Finnish keyboard layout), it will act as a hotkey for massive font size and bolding. And this is kind of a nuisance, since I use @ in most of the tickets I reply to.

I am not an admin in our support, just a staff member.


  • I believe that the key bindings are a result of the Redactor WYSIWYG editor.  While you can probably disable them by editing the Redactor configuration, I think that it would probably disable them for everyone of your users.
  • That's what I was afraid of. I'm gonna have to talk to our administrators about it.
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